Our Services

AP2U will arrange for reads of the electricity sub-meters (child meters) at your building for each billing cycle, whether this be monthly or quarterly, based on your building’s preference. These reads are taken either remotely for smart meters or manually for dumb meters and provide each lots electricity usage for the billing period.
These consumption charges are then relayed to Occupiers on their utility invoice, at the on-sell rate as determined by the Body Corporate.
The consumption data collected is also analysed each month, with potential meter faults identified and reported to the body corporate for further investigation.

AP2U will arrange for reads of the hot water meters at your building for each billing cycle, whether this be monthly or quarterly, based on your building’s preference.  These reads are taken either remotely for smart meters or manually for dumb meters and provide each lot’s hot water consumption for the billing period.

These consumption charges are then relayed to Occupiers on their utility invoice, at the on-sell rate as determined by the Body Corporate.

AP2U will arrange for reads of the thermal air conditioning meters at your building for each billing cycle, whether this be monthly or quarterly, based on your building’s preference.  These reads are taken either remotely for smart meters or manually for dumb meters and provide each lot’s thermal energy consumption for the billing period.

These consumption charges are then relayed to Occupiers on their utility invoice, at the on-sell rate as determined by the Body Corporate.

AP2U will bill gas consumption to Occupiers on behalf of the Body Corporate when gas is present in the building.  These charges are reflected on an Occupiers invoice at the daily on-sell rate determined by the Body Corporate for cooktop gas.

For buildings that have a centralised general water supply and only one main water meter, AP2U can assist with the sub-meter process, which ultimately will have each lot separately metered and charged for their own consumption.  For buildings that have already completed the sub-metering process, AP2U can also bill for this consumption on behalf of the Body Corporate.

If you would like advice on this process, please contact our friendly staff today for more information.

Included in AP2U’s annual administration and billing fee, charged for each utility under the Embedded Network, are a range of administration, billing and debt management services, as listed below:

Administration Services:

• Rebate Management
• Tariff Management
• Performance Reporting (Electricity)
• Financial Reporting
• Legislation & Governance
• AER Exemption Lodgement; and
• Fixed kWh rate

Billing Services:

• Meter Reading
• Validation of Meter Read Data
• Issuing of Bills
• Banking and Receipt Services
• Meter Provision; and
• Issuing of Final Accounts

Debt Management Services:

Please note any costs associated with late payment of fees are the responsibility of the end user.

• Issuing of Reminder Notices
• Issuing of Disconnection Warning Notices
• Disconnection
• Complains Resolution
• Final Account Debt Management
• Debt Referral  (External Recover as approved by the Body Corporate); and
• Write-Off Report