The Queensland Government have issued the following direction and explanation for residential customers in embedded networks.

From 1 December 2017, you can now choose to purchase your electricity directly from an energy retailer of your choice instead of your current provider.

An embedded network is a small electricity system that distributes electricity exclusively to homes or businesses within a specific property or area – for example, an apartment building.

Embedded networks are supplied through a connection point (parent meter) to the wider distribution network (e.g. electricity grid). The operator of an embedded network buys electricity in bulk and then on-sells the electricity to each connection (premises) inside the embedded network.

In most cases, each occupant’s consumption is individually metered using a sub-meter.’

The electricity distributor and the site owner are responsible for the supply of electricity to you (including the quality and reliability of the electricity supplied) and the connection of the residential complex or building to the distribution network. The site owner incurs distribution charges from the local distributor for connection to the grid for all customers in the embedded network. This external network cost is usually passed on to all the respective customer and is often referred to as a ‘supply charge’ or ‘network charge’ on your bill.

Customer Choice of Electricity Supplier

You have the right to get your electricity (the kilowatt-hour component) from the site owner or from an authorized electricity retailer of your choice. Remember that if you get your electricity from a retailer, you may still have to pay the supply charge to the site owner or from an authorised electricity retailer of your choice. Just remember that if you get your electricity from a retailer, you may still have to pay the supply charge to the site owner. Regional Queensland customers can choose their own electricity retailer, but only if that retailer is willing to make an offer.

Power of choice: In Victoria, New South Wales and South East Queensland, you have the right to purchase electricity from a licensed retailer of your choice. If you decide to change electricity retailer, the new retailer may require a new meter to be installed in your premises.

Your Energy Rights

Whether you buy your electricity from an authorised energy retailer or the site owner, you have access to a range of consumer protections.

Remember, you are not locked into any agreement for electricity supply with the site owner and have the right to move to an electricity retailer if you want to.

If you do sign a contact with a retailer you have 10 days to change your mind (the ‘cooling off’ period). If you’re not happy with your new retailer, you can go back to purchasing from your site owner. Just contact your retailer and site owner to make arrangements. Exit fees and early termination fees in Queensland are capped at $20.

If you want to install a solar or battery system, you’ll need the permission of the site owner.

AER Fact Sheet

Fact Sheet - Australian Energy Regulator

How to access retailers for your energy needs if you live in an embedded network

What is an ’embedded network’?

An embedded network is created when the electrical wiring and metering at a site (for example, a residential apartment complex, retirement village or caravan park) is configured to enable the owner of the site to sell electricity to all tenants or residents who live there.